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robert99
Specialist III
Specialist III

suggestion. Call this thread something else than Community Help

As understandably posters are asking Product Related questions on it

Maybe something like Forum Issues

Community Help is a good name for general Product Related Questions though

2 Replies
Mattias_Malré
Employee
Employee

Thanks for the feedback @robert99

We are already in the process of applying changes to the layout of the Community. We will do some "low hanging fruit" tweaks now and then evaluate bigger layout changes in the next Phase of the Community development. But good feedback, thanks!

Ping @Melissa_Potvin - Suggestion for your list!

 

All the best

-Mattias

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Melissa_Potvin
Community Manager
Community Manager

Thank you for your suggestion. 

Since we are only 9 days post launch we will allow the 'dust to settle' if you will before we make certain changes .   We did intentionally put community help front and center given the magnitude of the change to both functionality and design on the community.   You will see some changes rolled out very soon that may alleviate some of what you are sensing --product questions coming to this board -- however the fact they land here is not entirely a bad thing.. as it allows for a teaching moment.  When we move threads to the correct location we simultaneously alert that poster to where it is being moved and why.   We are not opposed to a name change in the future.   

Also,  you can expect more to come on  how we collect feedback and ideas on the platform itself as this is only Phase 1 of the launch.   For example, we are considering rolling out ideation.   So, your suggestion is valid and I do hear what you are saying 100%.  

Many thanks and keep the ideas coming!
Melissa