"Fast change" and other buttons not visualized through web

[#1]

Hi,

I'm using QV server 11.20 SR11. When accessed through web, only the button about export in excel is visualized. The other ones (fast change, print, copy data, etc.) are activated  and could be pressed but their icons are not seen. When I hover the mouse over them, the pop-up labels show which is, but still that's not the point. Is it a bug?

Kristina

[PrashantSangle]

Hi,

From provided screen shot Copy image to Clipboard and Copy Data wont work on Access Point .

But other has to work.

Regards

[fvelascog72]

Other options works but are not shown (except Print).

Could it be caused by a QVplugin problem?

[jonathandienst]

When you are using Ajax, the icons are image files (eg .jpg, .png) somewhere on the server. Perhaps those files are missing from the server so they cannot be displayed?

[fvelascog72]

I have tried in Access Point with IEPlugin and the Print icon appears...

The problem cames with AJAX. Is it true that AJAX searchs these icons in Qlik repository?. Maybe this icons are missing?

[fvelascog72 · Accepted solution]

Hi Kristina,

I have found the solution for MY issue and a hope is also your solution.

In Object Properties, Caption Tab:

I was using a grey color text. I think icons use this colour with a lighter correction to be shown.

When I have change this Text  Color to black, icons appears again.

Regards.

[Siva_Sankar]

Hi Krisitina,

Some  special icons of objects are not visible in Ajax and webview mode prior version 11 SR 1 and it is reported as bug. Corrected in version 11 SR1. which version you are using? Find the attached release notes page no 9.

[#8]

Hi Siva,

As I mentioned in the beginning, I'm using version 11.20 SR11. I will try the solution of Federico and let you know if it works in my case.

Regards

[#9]

Hi all,

It seems that if the text color of the caption is not black, the icons do not appear in web.
Changing it works for now.

Regards,
Kristina

[fvelascog72]

Hi Kristina,

Other dark colors works. The problem appears with light colors. I was using grey (128,128,128).

Now I use grey (120,120,120) and icons appear OK.

Regards

[#11]

Hi,

having the same issue. Did some investigation...

1. I have one app (can't share it). There are multiple charts with almost identical configuration, some of them have the icon visible, some of them not. All of them use the same

2. When digging deep into the HTML code, it seems that the difference is caused by Access Point using different CSS classes. Charts where icons are visible use "Dark" theme (<div title="Fast Change" class="QvCaptionIcon caption-icon-16x16 caption-FC-dark-icon"></div>), charts with missing icons use "Light" theme (<div title="Fast Change" class="QvCaptionIcon caption-icon-16x16 caption-FC-light-icon"></div>).

3. Both CSS classes refer to the same image (QvAjaxZfc/htc/Images/property_sprite.png), but they use different part of that image. Dark theme is referring to Y=700, Light to Y=800.

4. It's clear that "Light" picture set is missing some icons, like Fast Change, Copy, ... (I guess this is a bug in Access Point; anyone from qliktech‌ qliktech_support to have a look at this?).

5. When using Web View in QlikView Desktop, all headers look the same. On server (tested on 11.20 SR12)

In my case, I managed to change the theme by adjusting both Active and Inactive Background Color settings (from Federico's picture). Font color was used the same in all cases. Need to remember this, as color is considered even when it is completely transparent (Alpha=0).

I was not able to find out general conditions for "light" vs "dark" theme, but at least for grayscale (i.e. red, green and blue are the same), following holds:

• if Background Color is lighter (i.e colour code is higher) than Font Color, then Dark theme is used (and Icons are OK).
• if Background Color is darker or the same as Font Color, then Light theme is used (and icons are missing).

This means that both Background Color and Font Color are considered and theme is chosen (=Icons are shown) based on their relation (even if I was not able to find out the exact rule).

Hope this helps someone...