QlikView Server unable to lease a licence to a different domain user

[marcello]

Hi all,

UI am facing the following problem.

I have installed  QlikView server in a specific domain (let's say DomainS).

A User belong to another Domain (let's say DomainU)

In LDAP service i read DomainU users but it seems the user is tored not as DomainU/username but as DomainS/username.

The server is not able to lease a licence cause it said that the assigned cal user diffres from the user who requested the lease.

Can anyone help me ?

Thanks in advance, Marcello

[Albert_Candelario]

Hello @marcello ,

Thanks for posting.

How is such using trying to lease the license?

Have her/him try to use the Open in Server with Alternate Identity?

Cheers,

Albert

[marcello]

Hi Albert,

the affected user is trying to open a qlikview server file with qlikview desktop.
The user is loggen on the server with the follwing credential:
USERDNSDOMAIN=PHSD.ENET
USERDOMAIN=FCDPPHSD
USERDOMAIN_ROAMINGPROFILE=FCDPPHSD
USERNAME=fce698

I have assigend a CAL to the user shown.
If the user, using QViewDesktop, try to open a qvw file he alwyas get a message that is using a personal edition and he can only open files created by himself.

Thanks in advance, Marcello

[Albert_Candelario]

Hello @marcello ,

Where is the file the user is trying to open?

The user needs to lease a license from the QlikView Server to avoid the Personal Edition message, so he/she can open any qvw file.

Kindly review:

How To Lease A License From QlikView Server To Qli... - Qlik Community - 1710251

Let us know if the above still does not solve it.

Cheers,

Albert

[Maria_Halley]

@marcello 

Does the user open the the document with the "Open in Server"? He has to do that to lease a license. Once he get the license he can open files from disk.

[marcello]

Yes the user did it.

Fist he opened an arbitrary qvw file using Open in Server, then he tried to open a file from disk.

Thanks, Marcello

[BarcodeMaker]

Launch QlikView Desktop client. From the menu and go to File Open in Server. Click Connect and then open a document. The license is now leased from the QlikView Server.
Close and relaunch QlikView Desktop client. May be it work.

[marcello]

Hi Albert,

The user open a file using the option Open in server,

all the server settings seem to be as required.

After doing it the user try to open a file from the file system and he get the error

I have attached some screenshots you can check.

Cheers, Marcello

[marcello]

Hi, thanks for the reply, but sadly the user is doing exactly what you suggested but it does not work.

It seems the server is unable to leas the licence

Cheers, Marcello

[Albert_Candelario]

Hello @marcello ,

What error do they face?

Also, please remember to try the alternate identity as mentioned previously.

Cheers,

Albert