Qlik entity reports generate without PDF but Word based reports export to PDF just fine.

[dailyfood]

Hi,

I'm running a new installatoin of Npriting May 2023.   HTML reports, Word to PDF reports works fine.  however, entity reports are not.  The email gets sent without the PDF attachment with a message "some reports failed to generate"

this is what I found in the log file of the NPrinting engine:

Content request Qlik.Reporting.Engine.Messages.Requests.SomethingReportNodeRequest 886b52d1-42b0-4cd4-82ff-9376e8dec3f1: resolution ended unsuccessfully with exception System.Exception: Qlik NPrinting PDF Printer not installed or not properly registered

I tried reinstalling the NPrinting Engine but that did not help.

[Ruggero_Piccoli]

Hi,

The setup of the Qlik NPrinting Engine installs also a PDF printer that is used only when creating PDF versions of QlikEntity reports and can be removed otherwise. From the error message is clear that the PDF printer was manually removed. To solve uninstall and reinstall all your Qlik NPrinting Engines by using the setup of the same version of the server. This will reinstall the needed printer that can be installed manually because the installation has some customized parameters that are written in the installer. 

Best Regards,

Ruggero

[dailyfood]

Hi Ruggero,

The Qlik NPrinting PDF printer is still present in Windows.  it was not manually removed. 

Is it possible to register the PDF printer manually with the engine?

[Ruggero_Piccoli]

Hi,

No, you can't manually manage that printer because its installation requires some customized parameters.

My suggestion remain to uninstall the Qlik NPrinting Engine, be sure also that printer is uninstalled or remove it manually and the install the Qlik NPrinting Engine again and test.

Other types of output formats should works and generating PDFs from other type of reports (PixelPerfect or Office) doesn't requires that printer.

Best Regards,

Ruggero