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sergio0592
Specialist III
Specialist III

Access Point problem for one user

Hi all,

I have a never seen problem for one user on Access Point just for one app. For all the others users it's ok, but for him i have incomplete data, 0 for some KPI, and  40% or 50% for some others KPI. Sounds like a partial and random reload. An the app is not frozen he is able to make sélections and change tab.

I can't figure how it's happens.

Any idea of what can happen??

Thanks

1 Solution

Accepted Solutions
sergio0592
Specialist III
Specialist III
Author

Finally, the problem has been fixed with "Remove last document state" on Access Point.

Remove.jpg

View solution in original post

10 Replies
Gysbert_Wassenaar

Is there a selection in a locked field?


talk is cheap, supply exceeds demand
arvind_patil
Partner - Specialist III
Partner - Specialist III

HI Jean,

I think , Is there a selection in a locked field


Thanks,

Arvind Patil

sergio0592
Specialist III
Specialist III
Author

No selection in a locked field. Any way, no selection makes it possible to obtain the same result.

Gysbert_Wassenaar

Does the document use Section Access?


talk is cheap, supply exceeds demand
sergio0592
Specialist III
Specialist III
Author

No

ramasaisaksoft

Hi Jean,

--> cross verify with that user credentials "Clear All" will help .

-->Any lock field  need to unlock(Check current selections in that dashboard.)

-->check any Book mark has been applied.

--> try in another browser(IE,Chrome..etc)

Note:- not preferable but, try as a Last chance try remove CAL for that user once and assign one more time.

sergio0592
Specialist III
Specialist III
Author

Thanks for your reply. Already checked these four points.Will try to remove CAL.

sergio0592
Specialist III
Specialist III
Author

Finally, the problem has been fixed with "Remove last document state" on Access Point.

Remove.jpg

ramasaisaksoft

if ur issue is solved please close the thread by clicking "Correct Answer".