QlikView desktop not starting for several users on the same server.

[patekro]

After the new version installation only 2 users have been able to start QlikView desktop from "C:\Program Files\QlikView\Qv.exe" - Qlikview server account and installation account. Both are admins on the server.

For all other machine users (with admin privileges as well) desktop will not start displaying nothing and producing an error in the windows application log:

Faulting application name: Qv.exe, version: 12.60.20000.0, time stamp: 0x609925e8
Faulting module name: Qv.exe, version: 12.60.20000.0, time stamp: 0x609925e8
Exception code: 0xc0000409
Fault offset: 0x00000000020e2925
Faulting process id: 0x8262c
Faulting application start time: 0x01d7cff85584a13c
Faulting application path: C:\Program Files\QlikView\Qv.exe
Faulting module path: C:\Program Files\QlikView\Qv.exe
Report Id: a52347c2-3beb-11ec-8265-40a8f01e9dd1
Faulting package full name:
Faulting package-relative application ID:

However, for the same users the desktop is starting if: try to open a qvw file from File Explorer or use "Run as administrator" option in the start-up menu.

Server restarted, user profiles deleted, re-installed - nothing helps. Any idea?

[Chip_Matejowsky]

Hi @patekro,

This issue is occurring on Windows Server only and not an QV Desktop installed on a normal workstation?  If Windows server only, then would look at potentially an environmental cause - permissions or group policy restriction inherent to the server itself.

Best Regards

[patekro]

The ProgramData folder is the one that qv.exe wants to read on startup. The folder requires elevated privileges and that is a show-stopper.  We've executed upgrades to the QlikView desktop and then to QlikView Server on that machine. I am not sure if the installation changed access privileges to that folder. Before upgrade all worked.

[Chip_Matejowsky · Accepted solution]

@patekro,

QlikView Desktop/Server doesn't change Windows access privileges when installed or upgraded.  Suggest that you create a Support case if you need direct assistance.

Best Regards