Ajax does not display logo and pivot table - QlikView 12.30 SR3

[pwagner]

Hello,

we found a strange phenomenon on our the QlikView enviroment.

If we open the QVW with IE and plugin all logos and all pivot tables are visible.

If we open the QVW with AJAX, then no logo is visible, the pivot table is not working and I cannot switch to another sheet. 

Here a screenshot:

From my point of view, it's an AJAX issue.

Has anyone an advice how to solve this issue? 

Thank you.

Best regards, Patrick

[marcus_sommer]

AFAIK there was a change of the render-engine in QV 12 between 12.1 to 12.2 or 12.2 to 12.3 and therefore it could be that there is any unsuitable release-mix within your environment and I believe there were also some bugs about it - so that you may try it with the most recent SR. Take also a look within the release notes and there were already some postings here to this topic.

- Marcus

[Brett_Bleess]

One key thing to always try when encountering Ajax rendering issues is to clear the web browser cache on the client, especially if this is just post upgrade, as sometimes the cache creates issues with things running properly in these cases.  That is about the only thing of which I can think in this case, so if that does not work, I would recommend opening a support case on things, but hopefully that may do the trick.  

Regards,
Brett

[pwagner]

Thanks @marcus_sommer and @Brett_Bleess for your advice.

Currently my support case is under investigation.

Best regards, Patrick

[Brett_Bleess]

There is one other thing I have seen happen as well in relation to something Marcus mentioned, sometimes the upgrade will hiccup in replacing files that have been modified, so that is the only other thing of which I can think here is if you did do a major point release upgrade, the old release should have uninstalled everything and the new install overwritten everything, so it may be worthwhile looking at timestamps in the install directory to see if anything stands out there that may indicate it was not updated...  Have only run into this a few times, but it has resulted in similar issues.

Regards,
Brett