Access to raise ticket/Case

[Dheeraj_Gona]

Hi Team,

I am part of the Nike team, we use attunity replicate regularly to access to ingest data from Oracle and db2.

I already registered with my Nike account. But Still I am not able to access(or raise one) to any existing tickets.

Name: Dheeraj Gona

Email: Dheeraj.gona@nike.com

[Dana_Baldwin]

Hi @Dheeraj_Gona 

I'm not sure if the team that can help with that monitors our community pages, I doubt it. Please contact us using the "chat now" button on the main community page for help.

Thanks,

Dana

[Dheeraj_Gona · Accepted solution]

Hi @Dana_Baldwin 

I am not seeing the chat now option as well in the community home page.

Is there an email address of your team where I can explain about my access request issue and steps to be taken to get that access?

[SushilKumar]

Hello @Dheeraj_Gona 

you have to ask to the person who have access to Qlik Support portal and ask them to send your email address for Case update and View other team member's case assigned to Customer Support team.

post that you may be able to see the chat as seems it visible only to the authorized User which are attached during product license purchase or so. 

Regards,

Sushil Kumar