Access denied to Downloads page

[martinkaru]

We have a license for a corporate client, but are not able to download the software.

Qlik Downloads page shows the following message:

Trying to access the Support Case Portal? or Downloads page? Connect with an agent now via live chat (click help icon lower right of page)
Product issue? Please post a question in one of our many product forums [https://community.qlik.com/t5/Forums/ct-p/Forums] or create a case with Qlik Support [https://community.qlik.com/t5/crmsupport/page]

[Alan_Wang]

Hi @martinkaru

Can you check if this link to the downloads page will load for you? If there's a specific version of Qlik Replicate that you want, we can provide you with a direct File Cloud link to access it.

https://community.qlik.com/t5/Product-Downloads/tkb-p/Downloads

[martinkaru]

Hi, Alan!

No, the page gives the same error message.

[Alan_Wang]

Hi @martinkaru

Please try clearing the browser cache and using another browser. If it continues to display the same error, please open a case and our community team will look into it.

In the meantime, if there are any versions of a product you need, let me know and we'll provide you a direct File Cloud link to the installation.

[martinkaru]

Hi, Alan!

Thanks for the response.

This is not the case - I tried with Chrome, Firefox, Edge, regular and private browsing + desktop and mobile. Also a colleague of mine tried it with his account. The result is always the same: no access.

I am inclined to believe the problem is GEO fencing - are Estonian IP addresses allowed to access the page?

[Alan_Wang]

Hi @martinkaru

I'm not aware of the site being region locked. Please open a support case to check.

[martinkaru]

[The issue is not resolved; I won't accept any answer as a solution]

[Steve_Nguyen]

at stated by Alan, please open a support case so that this can be check.