Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Erlang OTP'

[Rajashekar]

Hi,

I am facing following error while installing Nprinting May 2023 SR1 version.

Logs:

[2EF8:23E8][2023-10-06T18:23:27]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Erlang OTP'
[2EF8:23E8][2023-10-06T18:23:27]i000: Setting numeric variable 'ErlangInstalled' to value 0

.....
[2EF8:23E8][2023-10-06T18:23:27]i052: Condition 'ErlangInstalled' evaluates to false.

....

[2E2C:1EE0][2023-10-06T18:24:17]i301: Applying execute package: ErlangPackage, action: Install, path: C:\ProgramData\Package Cache\A8E4FC33A9F45E6B2F5ACE70D77866FC6E79FEFD\Erlang package, arguments: '"C:\ProgramData\Package Cache\A8E4FC33A9F45E6B2F5ACE70D77866FC6E79FEFD\Erlang package" /S'
[2E2C:1EE0][2023-10-06T18:24:18]e000: Error 0x800702e4: Failed to CreateProcess on path: C:\ProgramData\Package Cache\A8E4FC33A9F45E6B2F5ACE70D77866FC6E79FEFD\Erlang package

Appreciate any help and suggestions..

Thank you.

[Lucas_Gatling]

@Rajashekar Please review this link in the online help documentation: https://help.qlik.com/en-US/nprinting/May2023/Content/NPrinting/Troubleshooting/Third-party-installa...

Seems like an issue with the Erlang folder. 

[Rajashekar]

It looks like, above link suggests to remove everything and do a fresh install.