NPrinting 16 not giving output but no error in log - Qlik Community

rcorcoran · ‎2019-04-03

Hi

I have a job scheduled in NPrinting that was working fine creating output and emailing recipients however it has stopped working. It is looking like it is running fine opening the QV dashboards and creating output but there is no output and no email to recipients being generated.

Nothing has changed in how it was configured to when it was working.

Any help appreciated

Daniele_Purrone · ‎2019-04-03

Hi!
What happens if you create a second report and job. Does it work? Just to understand if it's a general problem or one just for that specific job.

Daniele - Principal Technical Support Engineer & SaaS Support Coordinator at Qlik
If a post helps to resolve your issue, please accept it as a Solution.

Frank_S · ‎2019-04-03

Please use the following to check interactive services detection to determine what is happening in the background NPrinting service. https://support.qlik.com/articles/000036330

Also remember that the NPrinting server must have a dedicate NP service account. For more information about this, check https://support.qlik.com/articles/000033911

The most common reason for what you are experience is that the NP service account has lost its QV user CAL. The above articles assist to check and resolve the issue.

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