Qlik NPrinting Designer error: Tags (unknown member): Invalid request. Presentation cannot be modified

[Andrea_Bertazzo]

Opening a new Office report in Qlik NPrinting designer fails with:

Tags (unknown member): Invalid request. Presentation cannot be modified.

It is not possible to modify the templates. The performed changes are lost even if the templates are saved. Sensitivity labels are requested for all Office files.

Resolution

It is necessary to apply a sensitivity label to the Office templates as the organisation requires. This can be done in two ways:

Option one:

1. Edit the report with Qlik NPrinting designer and cancel the error message by clicking on the X.
   
   
2. Assign the Sensitivity label to the file and click on Save and Close.
   
   
3. Edit the report again. This time the error window does not appear and the report can be correctly edited.

Option two:

1. Locate the Office template file inside this folder:  
   
   C:\ProgramData\NPrinting\apps\APP_ID\templates
   
   Where APP_ID is the alphanumeric ID of the NPrinting app.
   
   
2. Open the file with Office and manually assign the sensitivity label.

Cause 

Qlik NPrinting can't automatically apply sensitivity labels to the reports templates. It is not possible to save any Office files without a sensitivity label if they are set as mandatory inside the organization. For this reason, Qlik NPrinting Designer can't save changes in the template. The loss of the label also triggers the Office error message that Qlik NPrinting Designer shows on opening.

Environment

Qlik NPrinting all supported versions

[Arthurlee]

You need to ensure that the required sensitivity label is assigned to the templates either through NPrinting Designer or manually within the Office application.