Skip to main content
Announcements
Have questions about Qlik Connect? Join us live on April 10th, at 11 AM ET: SIGN UP NOW
cancel
Showing results for 
Search instead for 
Did you mean: 
Not applicable

Error: Document open call failed. The document might require username and password.

Hi!

I've a problem, we are running a enviroment with Publisher 9 and Server 9 and its working flawlessly.

Now its time to upgrade (QV11) so we bought a new server for running the QVS and using another for the Distribution I've tried to distribute three Apps with the new enviroment and out of those two work.

The app that is failing is giving me "Error: Document open call failed. The document might require username and password." but when I look in the old enviroment there is no section access given the app.

Any suggestions what to do?

Here is the full log:

(2012-02-24 11:30:59) Information: Starting task 'Distribute of Sales Report Test.qvw'. Id:ea507847-a05f-43bf-aa17-c90d0cd7a389. Triggered by 'ManualStartTrigger'. Id:00000001-0002-0003-0405-0607080a0b0c

(2012-02-24 11:30:59) Information: Entering Task Execution.

(2012-02-24 11:30:59) Information: ClusterID=1

(2012-02-24 11:30:59) Information: QDSID=0794f787-8484-bbe6-18bf-ec086f620236

(2012-02-24 11:30:59) Information: TaskID=ea507847-a05f-43bf-aa17-c90d0cd7a389

(2012-02-24 11:30:59) Information: MaxRunTime=1.00:00:00

(2012-02-24 11:30:59) Information: Max attempts:1

(2012-02-24 11:30:59) Information: Current Attempt=0

(2012-02-24 11:30:59) Information: Task Dependencies are OK

(2012-02-24 11:30:59) Information: Start document distribution.

(2012-02-24 11:30:59) Information: Opening source document

(2012-02-24 11:30:59) Information: Opening document: "Sales Report Test.qvw"

(2012-02-24 11:30:59) Information: Allocating new QlikView Engine. Current usagecount=1 of 4

(2012-02-24 11:30:59) Information: Max retries:5

(2012-02-24 11:30:59) Information: Attempt:01

(2012-02-24 11:30:59) Information: Allocated QlikView Engine successfully. Current usagecount=1 of 4, Ticket=24

(2012-02-24 11:30:59) Information: Loading document "C:\Documents and Settings\Administrator.GALLERIX-SK\Desktop\QV-Test\Inprod\Sales Report Test.qvw" (741.07 Mb)

(2012-02-24 11:31:00) Information: Loading. LoadTime=00:00:01.0000320

(2012-02-24 11:31:02) Information: Loading. LoadTime=00:00:03.0000960

(2012-02-24 11:31:06) Information: Loading. LoadTime=00:00:07.0002240

(2012-02-24 11:31:14) Information: Loading. LoadTime=00:00:15.0004800

(2012-02-24 11:31:27) Error: Document open call failed. The document might require username and password.

(2012-02-24 11:31:27) Information: Attempted to load the document with data.

(2012-02-24 11:31:27) Error: The document failed to open.

(2012-02-24 11:31:28) Information: Closed the QlikView Engine successfully. ProcessID=2400

(2012-02-24 11:31:28) Error: Document could not be opened

(2012-02-24 11:31:28) Information: Closed the QlikView Engine successfully. ProcessID=2400

(2012-02-24 11:31:28) Error: The task "Distribute of Sales Report Test.qvw" failed. Exception:

(2012-02-24 11:31:28) Error: QDSMain.Exceptions.DistributionFailedException: Distribute failed with errors to follow. ---> System.NullReferenceException: Object reference not set to an instance of an object.

(2012-02-24 11:31:28) Error:    at QDSMain.DistributeTask.ReleaseQvb(Document qvbDocument)

(2012-02-24 11:31:28) Error:    at QDSMain.DistributeTask.Distribution(String fileName, DistributionRequest distributionRequest, TaskResult taskResult, String repeatVariableName, String currentRepeatVariableValue)

(2012-02-24 11:31:28) Error:    at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2012-02-24 11:31:28) Error:    --- End of inner exception stack trace ---

(2012-02-24 11:31:28) Error:    at QDSMain.DistributeTask.Execute(TaskResult currentTaskResult)

(2012-02-24 11:31:28) Error:    at QDSMain.Task.AbstractTask.TaskExecution(ILogBucket logBucket, TaskResult taskResult)

(2012-02-24 11:31:28) Information: Task Execute Duration=00:00:28.7977965

(2012-02-24 11:31:28) Information: TaskResult.status=Finished

(2012-02-24 11:31:28) Information: Notifying all triggers of new state:FinishedWithErrors

(2012-02-24 11:31:28) Information: Notifying all triggers of new state:FinishedWithErrors - completed

(2012-02-24 11:31:28) Information: Saving Task Result

//BR
Patrik

27 Replies
Not applicable
Author

Hi,

Same issure for me, RAM is not a problem. I also try to reduce the number of cores used for distribution (my server has 4 cores but I only use 3 for distribution), but it doesn't work.

Any idea how to solve all of these.

Regards

Not applicable
Author

Problem is just that, application asks for System access, and you manual have to allow it, Publisher can´t interact with a dialog.

Check what is asking for system access and configure application proper to run under a service account and not a loged on account.

sudeepkm
Specialist III
Specialist III

Have you already restarted the services and tried? Or pls create another task for the same qvw and test.

Not applicable
Author

Thank you Andres,

Although it still not working. I am going to contact to QlikTech Support.

Regards

Not applicable
Author

Hi,

I am getting the same error. Can you please help ?

It is very urgent.

Not applicable
Author

I would suggest to split the task into two different ones (reload and distribution), this way you can check if your error comes from the reloading or in the distribution

Not applicable
Author

Yes, I have got two tasks. One for Reload and one for Distribute.

The task which reloads is getting failed.

Can you please suggest, what I can do ?

Thanks,

Sujeet

Bill_Britt
Former Employee
Former Employee

What does the document log show as the failure?

Bill

Bill - Principal Technical Support Engineer at Qlik
To help users find verified answers, please don't forget to use the "Accept as Solution" button on any posts that helped you resolve your problem or question.