17 Replies Latest reply: Jun 12, 2014 12:49 PM by Garciai Bell RSS

    User cannot login after changing MS Windows password

    jmcasals

      Hi all,

       

      here's a curious issue. There is a company that has both QlikView server and access point v.11. It all was running properly. The users are taken from a MS Windows Active Directory and they get CALs. Right.

       

      Therefore, there is a user that someday changed the windows password having a session opened. Since this change she cannot login inside access point. The login page remains stalled (loading document...) and she never really enters.

       

      If I open all the existing logs  there's no information about the attempt to log-in. Therefore, about one hour later I can see that a CAL was dilevered to the user.

       

      From her machine other users can log-in, so it is not a machine issue.

      The user can log-in the MS Windows domain.

       

      I have changed the pasword to the initial one, removed all licenses, atc.. and the issue it is still to be fixed.

       

      Could you please help me out??

       

      Kind regards,

       

      JM