Thinking on your feet is a good thing when battling a burning building, but not so much when you're a fire department battalion chief trying to decide how to allocate scarce resources. A new QlikView in Action white paper is available, titled "A New Approach to Putting Out Fires: Data-Driven Decisions." This case study, written by CITO Research and sponsored by QlikView, describes the value a municipal fire department in the U.S. was able to achieve with QlikView.
- The agency's challenge: visibility into the numbers. City agency budgets are under pressure during a time when governments are forced to cut services to try to balance the numbers. But to balance the numbers, you have to know what the numbers are. The systems supervisor at this fire department said, "A lot of our management decisions were made flying blind." Prior to implementing QlikView, the agency didn't have key performance indicators because it didn't have a way to access and make sense of its data.
- QlikView was brought in to unlock the agency's data. The fire department needed a way to unlock data from its ERP systems so it could begin tackling some tough challenges. The systems supervisor said, "We were putting in data with a bulldozer and pulling it out with tweezers." The bulldozer was traditional BI software and the tweezers were reports and spreadsheets. The systems supervisor read about QlikView in a magazine, and that was the beginning of a shift toward data-driven decision-making.
- Voila! Reduced incomplete incident reports, faster emergency response time, and more. Since implementing QlikView, the number of incomplete incident reports has fallen from more than 500 annually to fewer than 50-an improvement with national implications, given that these reports trickle up into nationwide statistics. Response times to emergency calls dropped dramatically once this data became visible. Compliance with continuing education courses has dramatically risen. And the fire department chief now understands the total landscape of the agency's finances.
At this municipal agency, tech-savvy business managers were able to take their expertise and apply it to their data, with nobody in between. Less technically-oriented leaders in other departments were able to use apps created by QlikView content developers to better prepare for "combat operations" (firefighting) and derive insights that resulted in improvements to critical city services. To learn more about this QlikView customer story, download the white paper here.