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Qlik Support Updates

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Hi all QlikView users,

 

There is a lot of concern within the IT industry right now around ransomware and many companies are taking steps to ensure they have applied the latest security patches provided by Microsoft.   This is of course recommended and Qlik as a company applies these patches when they are made available.

 

Please note that we have seen some Windows patches which will enable or disable TLS and this protocol is used by QlikView server.   The support team have published an article which should be read if you run in to issues such as "SSL: Decrypt Message Error".   Article 0000025277 titled "QlikView Server Error "SSL: Decrypt Message Error" when using Digital Certificate communication between QlikView services" guides you on the steps to take if you see this issue after patching Windows.

 

https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004R6uIAE

 

Anti-virus recommendations

QlikView article number 000005617 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004MTyIAM

Qlik Sense article number 000031189 https://qliksupport.force.com/QS_CaseWizardKnowledgeArticle?id=ka5D00000004RGLIA2

 

You must be logged in to the portal to view the above articles.

 

Thank you for choosing Qlik Software!

 

Kind regards

Global Support Team

Hello all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 6 [SR6] is now available on our download site.   SR6 is a relatively small service release and includes 10 bug fixes - you can find details of the fixes in the attached release file.    As with 12.10 SR4 & SR5, QlikView 12.10 SR6 is compatible with QlikView NPrinting 16.6.

 

Remember when upgrading any software to always follow best practices and make your backups.

 

Kind regards

Global Support Team

Hi all Qlik Sense users,

 

Qlik Sense 3.2 SR4 is now available on our download site.   Please note that we are aware of issues reported by customers related to Capability APIs and also pivot table use in 3.2 SR3.  We are working hard to address these new issues and expect most of the reported issues to be addressed in 3.2 SR5 or in the June 2017 Feature Release.

 

For details of the bug fixes included in 3.2 SR4 please see the attached release notes.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

We are pleased to confirm that QlikView 12.10 Service Release 5 [SR5] is now available on our download site.   12.10 SR5 includes more than a dozen bug fixes and you can find details of all the fixes in the attached release notes.

 

Please note that 12.10 SR5 is compatible with NPrinting 16.6.    Remember to always follow best practice when upgrading any software and always make backups!  

 

Reminder:  End of Life for QlikView 11.20 is 8 December 2017.   Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Sense 3.1 Desktop users

 

We have just released a new version of Qlik Sense 3.1, version 3.1.6 and this is aimed only at Sense Desktop users.   Earlier versions of Sense 3.1 Desktop will expire on 31 May 2017, if you wish to continue using Sense Desktop 3.1 after 31 May, you will need to upgrade your Desktop to 3.1.6 which pushes the expiry date back to 31 July 2017.

 

You may notice there is also a 3.1.6 Sense server install file also on the download site - there is no reason to update your Sense server to 3.1.6 as there are no changes from 3.1.5 for the server.    Please see attached release notes.

 

Kind regards

Global Support Team

 

PS. Sense Desktop 3.2 will expire on 31 March 2018.

Hi all Qlik Sense users

 

Qlik Sense 3.2.3 is now available on our download site.   Sense 3.2.3 is the latest release on the Sense 3.2 track and includes 52 bug fixes.   You can find details on the fixes included in 3.2.3 in the attached release notes.

 

Please make sure you follow best practice when upgrading and be sure to make backups.

 

Now for Qlik NPrinting users,

 

QlikView NPrinting 16.6 is also now available on our download site.  QlikView NPrinting 16.6 includes more than a dozen bug fixes and also includes support for QlikView 12.10 SR4 and later.  NPrinting 16 is not compatible with Qlik Sense.  Please see the attached NPrinting 16.6 release notes for details on bug fixes included in this release.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hello everyone,

 

Just some information about support over the Easter weekend and when our respective support offices will be limited to Enterprise support only.   As usual Enterprise support never closes, however there are some limitations on Basic cover over the Easter weekend.

 

Regional OfficeFriday 14 AprilMonday 17 April
AmericasEnterprise onlyNormal business day
EMEAEnterprise onlyEnterprise only
APACEnterprise onlyEnterprise only
JapanNormal business dayNormal business day

 

Saturday and Sunday follow the normal support policy.    We wish all our customers and partners a pleasant and safe weekend.

 

Kind regards

Global Support Team

Hi all GeoAnalytics users

 

We are pleased to confirm that Qlik GeoAnalytics 5.8 is now available on our download site.   Qlik GeoAnalytics 5.8 is the first release of GeoAnalytics fully carried out under the Qlik umbrella including full support from Qlik.    As of April 10 2017, all support related to Qlik GeoAnalytics will be handled by Qlik's Global Support team.

 

All support issues should now be logged using the Qlik Support Portal or by telephone.   See Qlik Support For more information please see support article Qlik Support For Idevio Qlik GeoAnalytics.

 

Thank you for choosing Qlik software.

 

Kind Regards

Global Support Team

Hello all NPrinting 17 users

 

Qlik NPrinting 17.3.1 is now available on our download site.  17.3.1 is the latest release for NPrinting 17 and includes several bug fixes.   Please see the attached release notes for details regarding the bug fixes and known limitations in this release.   An important note for anyone considering upgrading to 17.3.1, you must upgrade to Qlik NPrinting 17.3 before you can upgrade to Qlik NPrinting 17.3.1. To upgrade to Qlik NPrinting 17.3 you must start from any version of Qlik NPrinting in the 17.2 series.

 

 

Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Web Connector users

 

The latest release of Qlik Web Connectors is now available on our download site.    Version 2.2.0 includes the transition of no less than 5 connectors from beta products to generally available connectors!

  • Qlik Bitly Connector
  • Qlik Box Connector
  • Qlik Google Search Console Connector
  • Qlik OneDrive Connector
  • Qlik Slack Connector

 

In addition, there are 3 new beta connectors included:

  • Qlik AYLIEN Connector
  • Qlik GitHub Connector
  • Qlik SurveyMonkey Connector

Note all beta connectors will expire on 31 January 2018.

 

Release notes attached for your reference.

 

Kind regards

Global Support Team

Hi all QlikView users

 

We are happy to confirm that the fourth service release on the QlikView 12.10 track is now available.   Service Release 4 contains several bug fixes and you can find the details of those in the attached release notes.

 

Remember always make backups before upgrading any software.   Thank you for choosing Qlik software.

 

Kind Regards,

Global Support Team

Hi all Qlik Sense users

 

Qlik Sense 3.2 Service Release 2 is now available on our download site.   SR2 is a somewhat minor service release and contains only bug fixes, you can find details of the bug fixes in the attached release notes.     Please note that in line with our new release cadence, you can expect to see new Sense service releases approximately every 3 to 4 weeks up until the next major release.

 

Remember to read the release notes thoroughly and make sure you backup your system before making any changes.

 

Thank you for choosing Qlik software!

 

Kind regards

Global Support Team

Hi all Qlik Sense users

 

Qlik Sense 3.2 Service Release 1 is now available on our download site.   Service Release 1 is the first service release on the 3.2 track and includes several bug fixes details of which can be found in the attached release notes.   Please pay particular attention to pages 18 and 19 in the release notes which deal with the current technical requirements and deprecation of Synchronized Persistence planned for the next Sense feature release.

 

Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hi all QlikView users,

 

We are happy to confirm that the third service release on the QlikView 12.10 track is now available.   Service Release 3 contains several bug fixes and you can find the details of those in the attached release notes.

 

Remember always make backups before upgrading any software.   Thank you for choosing Qlik software.

 

Kind regards

Global Support Team

Hi all Qlik Sense 3.0 users

 

Qlik Sense Service Release 3.0.5 is now available on our download site.   Build 3.0.5 is the latest service release on the 3.0 Service Release track and only includes bug fixes.   Please note if you are running Qlik Sense Server 3.1 or 3.2 you cannot install this service release.

 

Please see attached release notes for details of the bug fixes included in this Service Release and remember to follow recommended best practices when upgrading any software.

 

Kind regards

Global Support Team

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