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Error when trying to send email alert

I get the following error when I try and send an email alert.

Any ideas why? I couldn't see an obvious solution anywhere online

1 Solution

Accepted Solutions
Not applicable
Author

The address I was putting in was incorrect, by the way.

My infrastructure team eventually supplied me with the correct one.

No authentication method was required

View solution in original post

9 Replies
syukyo_zhu
Creator III
Creator III

hi,

do you have done something in qmc for configurer mail server?

it did work?

Anonymous
Not applicable
Author

Hello,

Check your mail server configuration.

BR

Serhan

Not applicable
Author

What should I check in the config?

rajeshvaswani77
Specialist III
Specialist III

Basically your mail server name, user, password and port should be valid ones.

thanks,

Rajesh Vaswani

Anonymous
Not applicable
Author

Check.

Settings-->User Preferences--> Mail.

BR

Serhan

Not applicable
Author

I already have. But don't know what the issue could be

Anonymous
Not applicable
Author

It clearly says "could not connect to server"  though.

What is your goal to achieve? You are trying to send an alert based on a condition in QlikView via Tools-->Alerts, right?

BR

Serhan

rajeshvaswani77
Specialist III
Specialist III

The message says it could not reach the server.

The machine/user account you are logged from, does not allow you to do this, or the details might need a correction.

Try this from the actual server directly where it is suppose to work. it will work there.

To make it work on the server, you can use the QlikView alerts functionality and add an alert,

It will pick up the mail settings you have configured in the QEMC.

thanks,

Rajesh Vaswani

Not applicable
Author

The address I was putting in was incorrect, by the way.

My infrastructure team eventually supplied me with the correct one.

No authentication method was required