Qlik NPrinting upgrade fails with an Error 0x800700c1: QuietExec64 Failed

[Rakesh_HB]

The upgrade fails on installing the Qlik NPrinting Repository Server.

The following error can be found in the installation log. For information on how to gather and read the install logs, see Installation logs

MSI (s) (90:B4) [11:05:21:423]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIE393.tmp, Entrypoint: CAQuietExec64
CAQuietExec64: Error 0x800700c1: Command failed to execute.
CAQuietExec64: Error 0x800700c1: QuietExec64 Failed
CAQuietExec64: Error 0x800700c1: Failed in ExecCommon64 method
CustomAction CreateBackupFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 11:05:21: InstallFinalize. Return value 3.

Resolution

1. Login to the Windows machine where Qlik NPrinting is installed
2. Go to the path "%ProgramFiles%\NPrintingServer\Tools\Manager" and see if the size of the  Qlik.Nprinting.Manager.exe is 0 KB.
3. If yes, replace the "%ProgramFiles%\NPrintingServer\Tools\Manager" folder with a copy from another installation with the same Qlik NPrinting version.

Cause

The Qlik.Nprinting.Manager.exe is corrupted. So it doesn't work to do a backup in the Qlik NPrinting upgrade

Environment

• Qlik NPrinting